Info :: General

HOW DO I KNOW WHAT SELLER I ORDERED MY ITEMS FROM?

Simple!! On every deal you should see the seller's name listed to the right of the "description" category. If you have already placed an order, you can find that information through your order history. Just lo...

Read Article

HOW CAN I EMAIL A SELLER ABOUT AN ORDER I PLACED?

Have a question for a seller? No problem :) Please email us at support@groopdealz.com and we can get you all taken care of from there! We can’t wait to help!

Read Article

HOW CAN I RESET MY PASSWORD?

If you are in your Groopdealz account, click on the "my account" tab and then click on the "edit password" button and proceed with the instructions given. https://www.groopdealz.com/account/edit-password If y...

Read Article

CAN I CHANGE WHICH CREDIT CARD I PAY WITH?

Absolutely. You can change your credit card information by logging into your account. Click on “My Account” in the top right hand corner and select “Payment Methods” on the dropdown. Then click on the card you ...

Read Article

WHAT IS YOUR RETURN POLICY?

We understand that sometimes purchases just don’t work out. If you are not 100% satisfied with your item please contact our customer service team at support@groopdealz.com within 14 days of receiving your item....

Read Article

WHAT HAPPENS IF MY ORDER ARRIVES INCORRECT, DAMAGED, OR INCOMPLETE?

Shoot! We are sorry there was a problem with your order! Please email support@groopdealz.com and we’ll make sure to set everything straight.

Read Article

CAN I CANCEL MY ORDER, GET A REFUND, OR RETURN MY ITEM?

You can cancel your order within 24 hours of purchasing if the Boutique hasn’t uploaded tracking into our system. If it is past that time frame, please email us at support@groopdealz.com and we will reach out t...

Read Article

CAN I CHANGE AN ORDER I JUST PLACED?

You can cancel your order, but can’t add or subtract from it. If you need to make a change, you can reorder the item you want, and then email us at support@groopdealz.com within 24 hours to cancel your original...

Read Article

DO YOU HAVE A PHYSICAL STORE AND DO YOU HAVE LOCAL PICK UP?

Even though we would love to meet you, we do not have a store or local pickup. Our Boutiques are located all over the country, so your order will ship directly to you. Happy receiving!

Read Article

I SENT AN EMAIL TO CUSTOMER SERVICE. HOW LONG DOES IT TAKE TO HEAR BACK?

We aim to reply to our emails within a few hours, if not sooner, unless your email comes in after 5:00 PM MST or on the weekend. Sometimes, due to a large quantity of emails, it may take a little longer. We wi...

Read Article